THIS IS WHAT OUR CUSTOMERS THINK OF US
Nearly a year after having one of our a-frames fitted to his car, David Noble e-mailed us to say:-
Hi Folks, I thought I should write and let you know how pleased my wife and I are with the trailer you fitted to my Citroen C3 last October. We have found it easy to set up and prepare the night before we set off on our travels and with the added jockey wheel I can drive right up to the motorhome tow ball, easy peasy. Many fellow motorhomers have commented and I have given them your details and hope you get some orders. Thank you and continued success David Noble.
He sent us this picture.
In November 2011, Ian and Julie Reid said:-
Hi All
Just a note to say a huge thanks to Wayne and all the staff who were very friendly and professional throughout our visit to have our A-Frame fitted to our Fiat 500 and Tow Bar fitted to our Autotrail Cheyenne 840D, the demonstration was clear and easy to take in, we were given a courtesy car for the day and had a great time at Xscape and all the outlets, since then we have been touring around up north Scotland and what a difference it has made to our holidays having the car, driving over the glens ( where there is no bus route ) shopping and sightseeing , all in all it was the best money spent to travel down from Edinburgh to Wakefield to have a cracking and professional job done, a massive big THANK YOU to all your staff. Attached is a photo
IAN & JULIE REID SCOTLAND
Ian Reid
Operations Director
glasgowandweir
architectural blacksmiths
Colin and Jean who live near York e-mailed us on 15-9-11
Just like to say a big thank you to everyone there for their expert help and assistance.
We had dallied for a long time about whether to have a frame fitted to tow the car behind
the motorhome but are very glad we did. The day went well and on our return to the
workshop everything was explained in detail so we knew what to do when we got home.
The journey back to Wilberfoss, near York, was via the A1, M62, A1 (M), A64 and A1079
which we do regularly. I drove all the way home and had to keep looking in the rear view
mirrors to remind myself the car was on the back!! There was neglible difference in pulling
away and stopping and absolutely no difference on the move. We are looking forward to
trips out and be able to get around at our destinations more freely - our trip to Kent is now
definitely on. Once again, thanks for all the hard work - it all looks very neat and tidy.
Fred and Lynn of Bury St Edmunds wrote to us on August 19, 2011, saying:-
Can I say how great your staff have been in dealing with my towbar. I found your hospitality
exceptional and how happy we were to be there. I was also very pleased with the work you
have done on the motorhome, it looks great. Thank You.
Barry & Sandra of Newcastle say:-
Dear sirs we had an A frame fitted by you in Tuesday 1st June. We live 10 miles
out of Newcastle and there was only one dealer in our area that fitted A frames and
they were based in Durham. We took time off work to arrange the fitting which was
supposed to take 2 days and when we went to pick the car up after its modifications,
we were astounded at the state of our car. The A frame was too heavy to handle and
there was a massive hand painted bar fitted to the front of the vehicle which would
have attracted the attention of the police as it was a danger to the public. We asked
for it to be removed and were not charged for any of the work. We contacted
Armitages and we were holidaying in York so arranged to go on one of our days.
We dropped off the car and picked up a courtesy car, ( never given the choice at the
Durham suppliers), and told it would take about 8 hours (Editor's note. Conversion time
is now down to three to four hours for popular models, six to seven hours for the rest )
, we turned up and had a demonstration of the fitting and all the things to check before
pulling off. Wayne was showing another couple about their A frame and we tagged on.
then he went through it all again for us without complaint. We found Armitages staff very
pleasant and very professional. The car looked great with only minimal fittings protruding
from the vehicle. They even did the number plate and velcroed it on for us. We are
extremely pleased with the service and the standard of the A frame, we would recommend
them to any one, and they were cheaper than the company in Durham. You should be
proud of your company and your staff, thanks for making it easy.
Regards Barry & Sandra
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This customer says: "This is the best trailer that I have ever towed. I have forgotten at times that I was towing it. It handles well following me round corners without cutting in, backs up easy. Stops very quickly in a emergency without any problems, as I have experienced, I love it. Thank you very much, Charlie Jipson. Mr Jipson takes his fairground organ around charity events in the South Yorkshire area to "add a little atmosphere". |
Mike and Frances Diduca asked for our advice about a problem they had encountered with
a car transporter trailer we had originally sold four years ago to one of our customers as
agents for another manufacturer.
They said:- Dear Wayne, many thanks for your very prompt reply and the info. Whilst we are
in Spain we will recheck everything as per your advice. What a refreshing change it is to
receive such excellent backup, thank you very much for your help.
Mike & Frances
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Annette and Phil Gration of Skegness say:-
I would just like to say thank you to you and your staff for the great service and
for fitting us in at such short notice, whilst we were on holiday in Yorkshire and
bought our Smart car.
We were very pleased with the A-frame on the Smart car and also the towbar
that you fitted to our Bolero. It is lovely to know that we now have the freedom to
take the car with us. Phil is also impressed with the additiion of the jockey wheel
to the A-frame and therefore very happy that we decided to use Armitage's rather
than the other companies that do not offer this option.
We were also very pleased with the printout that you gave to us for travel abroad
in different languages, it is extra peace of mind if we are ever stopped and queried
about the legality of towing a car.
We will certainly recommend you to anyone looking to have an A-frame or a towbar.
It is nice to see that your company retains good, old fashioned, personal service.
Kind regards, Annette and Phil Gration
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Simon Kennedy of Derbyshire, says:-
I would like to thank you for the service I received from your excellent staff. I have
had a towbar fitted on both my motorhome and car over the last two to three weeks
and have been impressed by the workmanship and customer service.
Particular thanks to Wayne and Nigel for explaining the technicalities amd smoothing
the jobs along, the electrician (sorry, I don't know his name), an enthusiastic and
customer focussed technician, plus his willing mate and their friendly supervisor.
Thank you all again, Simon Kennedy
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Sue and Adrian Speight of Leicestershire, say:-
We want to say that it has been a pleasure to deal with Armitage Trailers, from your
first, very prompt response to my e-mail enquiry, through the booking process - you
have all been so helpful and caring - particularly in the setting up of the A-frame. It is
good to come across a company in this part of the leisure industry that shows a high
regard and interest for its customers.
Thank you, Sue and Adrian Speight
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Dave Wild of Cumbria says:-
Just a quickie for your "good service" section! Further to my e-mail requesting advice
on the legality of A-frames, as a result of your comments and enquiries with VOSA etc
I took the plunge and booked my VW Fox into Armitage Trailers.
We had to have the car there for 8am!!! so it was an early start. We were met by very
helpful staff who showed us to a dedicated waiting room with views over the nearby
canal just yards away and offered coffee.
The conversion was to take approx 8 hours (Editor's note. Conversion time is now down
to three to four hours for popular models, six to seven hours for the rest )so we took them
up on their offer of transport to the nearby shopping centre where we spent several hours
before phoning to be picked up again. Finally, at 5.30, the car was ready and what a super
job! and very discreet.
As we didn't have our tow vehicle with us a full instruction was given by Wayne, the boss,
as to how to operate everything and most important of all, how to set up the braking system.
This was followed by written instructions and explanation of the A-frame system in various
languages, should we be stopped abroad.
All in all, an excellent job by Wayne and his crew at Armitage; a company I would certainly
recommend. Well worth the 250 mile round trip from Penrith.
Dave Wild
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Alan Talbot of Wester Ross, Scotland, writes:-
Just an update on the 'A' frame and how it is working out..
First of all, Thank you for your very professional service and support
which you provided when we had the frame attachment and the frame
itself supplied last month. We had out first trip out in the 'combo'
recently and I am pleased to say that everything worked out really
well. The initial fitting, following your advice and Wayne's demo went
according to plan and the towing was very straightforward and
effortless. The option of having the jockey wheel facility was very
important and made the whole operation extremely easy , both for attaching and detaching the outfit.
We are delighted with the whole set-up and congratulate you on every
aspect of the deal. It gave a new dimension to our motor homing holiday.
GA Talbot
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David Tomlinson of Eastbourne told us:-
Dear Nigel
Everything went well on our return trip apart from a rather wet drive down the motorway. However, I just had to let you have a note to say how much we appreciate the effort everyone at Armitage put in to getting us sorted out with the right 'A' frame for our outfit. As you say, it is easy to forget that there is a small car hooked on to the back of the motorhome and as Brian recommended, we checked on a couple of occasions during the journey to make sure everything was alright. May I also say that how impressed we were with the professional approach shown by Armitage from start to finish following our decision to have an 'A' frame fitted. It is reassuring to find that even in the current climate, there are still companies such as Armitage where personal service is second to none. The detailed presentation that Brian gave us, as novices to the A frame world was very thorough and reassuring. Please pass on our thanks once again to him. I am sure that during our travels the 'A' frame you fitted will attract some interest from other motorhome owners when I shall be pleased to pass on your details to others who are considering having an A frame fitted. Many thanks.
David Tomlinson
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Donald Moore from Cornwall says:-
We had a towbar ftted to our motorhome and an A-frame fitted to our Citroen Berlingo van.
We would just like to commend you and your staff for your hard work done on the day and
the excellent way I was instructed in the operation of the A-frame.
We went on to have a lovely holiday in Scotland and some of the roads we travelled were
a full test of the frame and towing hitch. For example, we headed for Braemar via Glenshee,
a very tough road even in Spring and the outfit was first class.
Many thanks again for all your hard work on the day.
Yours, faithfull, Donald Moore.
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Mr and Mrs Martin of Lancashire asked us, out of the blue, if we could fit central locking and an alarm system to their brand new car.
They say:-
We had the A frame fitted on the Citroen 1 on thursday and on arrival we asked do they fit car alarms and central locking, I was told no but a phone call was made to the auto electician and within a hour I received a call to say yes it could be done later in the afternoon, later on at 16 . 30 hrs I received a phone call to say the car was ready to pick up. We was shown in the work shop how to install the A frame and then again on the car park onto the motor home, also the auto electrician showed us the alarm and central locking by this time it was 18.00 hrs, so a big thankyou to all at Armitage's for a brilliant day the guy's were so helpfull.
Kind Regards Dave and Sandra
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Patrick Gayson of Nottinghamshire says:-
Thank you for your prompt and professional service. It took approximately 5 hours to fit a front
a-frame and a rear towbar. Your staff were sociable and professional and explained all relevant
details and requirements including when going abroad. I can't say enough about the service.
Thanks to all, Pat Gayson